Our Policies
Privacy Policy
Moments of Happiness... Designs and Novelties, Inc. strives to offer its visitors and customers complete privacy while enjoying their on-line shopping experience. We may use personal information such as your name, street address, telephone numbers, and email address to ensure you receive your purchase in a timely manor, subject to the terms of this privacy policy. We will never sell, barter, or rent your personal information to any unauthorized third party. Failure to provide your name, street address, and telephone number may result in a delay in receiving your order.
Q. What do we do with the information we collect from our customers?
A. We collect your personal information only for the purposes of billing, shipping, or contacting you personally about an order. We respect your privacy and do not share your information with anyone.
Q. What are the privacy policies of your affiliated sites, link sites, or advertisers?
A. Be aware, that any third parties, including our partners, affiliates, and other content providers accessible through our site may have their own privacy and data collection policies and practices.
While on our site, our advertisers, promotional partners, or other third party parties may use cookies or other technology to attempt to identify some of your preferences or retrieve information about you.
Return Policy
At Moments of Happiness…Designs and Novelties, Inc. we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a refund or exchange. Unfortunately due to the fact that some of our products are intended for one time usage and many items are personalized, we cannot accept returns on any personalized items, undergarments, shoes, purses, invitations, veils, tiaras, jewelry, perishable merchandise, special order items, handmade sachets, and samples and ribbons are not returnable. For any return or exchange you must call within 3 days of receiving your order to obtain a return authorization number. We will not accept any return/exchange without a return authorization number. Once a return is authorized, we will issue a refund or exchange depending on the product less any shipping charges. Returns/exchanges must be returned in its original packaging. We must receive returns/exchanges within 7 days of the customer receiving the return authorization issued! We reserve the right to reject any returns/exchanges that do not meet these conditions. For more questions about returns please email us at info@mohdesignsandnovelties.com.
Shipping Policy
Shipping Policy: Most items are shipped within 7-10 business days. All personalized items take a minimum of 5 business days for processing. Any order that does not include a contact telephone number or current address may cause some delay in receiving your order in a timely fashion. Shipping may be delayed during busy holiday seasons such as Thanksgiving and Christmas. If you have planned an event during these seasons, please place your order at least one month before the event to ensure that you get your order in a timely fashion. Also because we have such a high demand for products we have decided to use more than one shipping provider. Therefore we require that you provide some of your personal information to ensure that you receive your package. For any more questions regarding our shipping policies submit your questions to info@mohdesignsandnovelties.com.
Frequently Asked Questions
Q. What about shipping and delivery times?
A. Most orders are shipped out within 3-5 business days. However, we ask that you allow 7-10 business days to receive your order. Personalized orders take a minimum of 5 business days for processing.
Q. How do I know when an order has been shipped?
A. We will email you a confirmation with a UPS, Federal Express, or U.S. Postal tracking Number.
Q. Do you have minimum orders?
A. No. We do not require that you make a minimum purchase to order.
Q. What is MOH's Return Policy?
A. MOH stands 100% behind our products. If there is a need to return a product we do accept returns on most items. For any return or exchange you must call within 3 days of receiving your order to obtain a return authorization number. However, we DO NOT ACCEPT RETURNS ON ANY PERSONALIZED PRODUCTS, UNDERGARMENTS, SHOES, PURSES, INVITATIONS, VEILS, TIARAS, OR JEWELRY! Please contact us via email at info@mohdesignsandnovelties.com if there are any questions regarding our return policy or refer to the complete policy on the return/exchange policy page!